COLUMBUS, Ohio – To support their rapid growth in handling non-glass claims, which includes answering over 2 million First Notice of Loss calls providing insurance-related services and solutions, Safelite Solutions is partnering with Ingo Money to provide a revolutionary service for their customers – one that makes the processing of minor auto physical damage claims easy and convenient. With Ingo Money, Safelite Solutions will be able to deliver instant payment to the vehicle owner, accelerating the entire auto claims process to hours – not days. This enhanced solution will not require any integration with the client’s claims or treasury systems.
“We’re always looking for innovative ways to provide convenience to our customers,” said Mike Naoom, AVP Claims Experience at Safelite. “By partnering with Ingo Money, customers can receive a payment seconds after the estimate is completed. Best of all, our clients will not have to spend resources and time integrating to realize the benefits.”
Safelite recently launched a digital photo self-service solution that enables customers to process a minor auto physical damage claim and receive a repair estimate – through an app called ClaimGo AutoTM - quickly and instantly. Coupled with Safelite’s world class FNOL, true straight through processing of drivable claims is a reality.
Immediately after the loss, a customer can take photos of the damage, review a repair estimate and now, with the inclusion of Ingo Money’s capabilities, receive an instant claim payment to the account they choose.
“The instant-money economy has arrived, and we’re pleased to help Safelite keep up with consumer expectations,” said Drew Edwards, CEO of Ingo Money. “Real-time digital disbursement that’s convenient, secure, and timely delights customers, especially in moments of need.”
Safelite Solutions has a direct technical integration with Ingo Money, meaning the company can quickly send funds to a range of consumer account types, including:
Debit or credit cards;
Online accounts such as Amazon and PayPal;
Physical cash-out distribution points available nationwide.
Ingo Money’s instant, secure funding is available to more than 4.5 billion consumer accounts, adding confidence to Safelite’s priority in providing memorable service to customers.
About Safelite® Solutions
Safelite Solutions is a leader and innovator providing comprehensive end-to-end claims management solutions for more than 250 insurance and fleet clients, including 18 of the top 30 property and casualty insurance companies. Its combination of innovation and commitment to enhancing the claims experience makes Safelite Solutions the preferred choice for claims management solutions. For more information, visit SafeliteSolutions.com, or follow us on LinkedIn.
About Ingo Money
Ingo Money is the instant money company. Founded in 2001 with a mission to digitize the paper check, our push payments technology enables businesses and banks to disburse instant, safe-to-spend funds to more than four billion consumer debit, prepaid, credit, private label credit and mobile wallet accounts. This transformation of traditional payments helps businesses reduce cost and delays while dramatically improving the customer experience. Headquartered in Atlanta, you can learn more at ingomoney.com/enterprise, or follow us on LinkedIn, Google+ and Twitter.